Unicore Wholesale · Customer care
We want you to feel confident when shopping with Unicore Wholesale. This policy explains our 30-day return period, how returns are assessed, and the warranty periods that apply to different product conditions.
30-Day Return Period
We offer a 30-day return period. Please contact us to initiate a return within this period. Contact us for return instructions before shipping an item.
The 30-day return period is separate from warranty coverage. A warranty that lasts longer than 30 days does not automatically extend the return period or guarantee a refund throughout the warranty term.
Return Shipping
- Change of mind or dissatisfaction: The customer is responsible for return shipping costs.
- Defective items: Unicore Wholesale pays for return shipping.
Serial Number Verification
We record the serial number of each product before shipping. We check every returned product against our shipment records. You must return the exact product originally purchased from Unicore Wholesale.
If a different product is returned and its serial number does not match our records, no refund will be issued for that return.
Refund Assessment
Returned items are inspected and their serial numbers are verified before a refund is approved.
Warranty Coverage
Warranty coverage depends on the product condition shown on the product listing. Warranty coverage is separate from the 30-day return period.
| Product condition | Warranty period |
|---|---|
| New | 1 year |
| Open Box | 1 year |
| Refurbished Excellent | 1 year |
| Refurbished Good | 90 days |
| Refurbished Fair | 90 days |
How to Request a Return or Warranty Support
Contact us before shipping the item so we can provide return instructions. Please include your order number, product details, serial number, and the reason for your request.
For a defective product, include a description of the issue and supporting photos where helpful.
You can reach us at sales@unicorewholesale.com or +1-587-707-1656.
Customer Rights
This policy does not limit your rights under applicable consumer protection laws.